Shipping Policy

Last updated: October 23, 2026

This policy covers physical hardware orders. Digital keys are delivered online and are covered by our Terms of Use.

1. Processing time

Orders are usually processed within 0 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

2. Shipping options and delivery times

• Worldwide standard shipping: usually 5 to 10 business days.
• Express shipping: an optional upgrade for $45 USD, usually 2 to 4 business days.

Delivery times are counted in business days and are estimates, not guarantees. Customs, courier delays, weather and other things outside our control can slow an order down.

3. Shipping costs

Shipping costs depend on the item, destination and shipping option, and are shown before you pay.

4. International orders

• Where we ship: we ship to most countries. Availability for your country is confirmed before you pay.
• Customs, duties and taxes: your country may charge import duties, taxes or fees. These are paid by the buyer and are not part of our shipping price. Where shown, our $15 USD customs clearance fee covers paperwork only, not duties or taxes charged by your country.

5. Tracking

Once your order ships, we send a tracking number by email or in your Discord ticket. Tracking updates come from the courier and can be delayed or inaccurate.

6. Delivery problems

• Wrong address: you are responsible for giving a correct and complete address. We are not responsible for orders sent to an address you gave us that was wrong or incomplete.
• Marked as delivered: an order the courier marks as delivered counts as fulfilled.
• Lost or stolen packages: contact the courier to open a claim. We can help you talk to them, but we are not liable for lost or stolen packages.
• Delays: if your order is late, contact us and we will try to sort it out with the courier.

7. Contact

Shipping questions? Open a ticket in our Discord: discord.gg/Ff4xa5hFCU